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Return & Refund Policy
Thank you for shopping . Our online store offers unique fashion products from our independent designers, using high-quality materials and reliable production. Our QA team members inspect each product before packaging to ensure maximum customer satisfaction. The original shipping fee and return shipping fee are non-refundable.
"After purchasing the goods, how long is the time limit for returning the goods, and do I need to bear the return shipping cost?"
If you are not satisfied with the goods you received, you can apply for a return within 30 days after receiving the goods. Return shipping costs are borne by us.
Process:
Receipt of the goods → dissatisfied → contact customer service → meet the conditions of return and exchange → customer service provides the return address, send the goods → email contact customer service to provide a screenshot of the return information → confirm receipt → refund
Returned items must be in an unused state with the original packaging and will not affect secondary sales. We do not accept returned items that are worn, damaged, washed or altered in any way.
NOTICE: In the case of received goods, when there are defective/damaged or wrong items, you must send us pictures showing the problem/defects by email, and you need to contact customer service first.
- The returned items must be in an unused state together with the original packaging and will not affect the secondary sale. We do not accept returned items that have been worn, damaged, washed or altered in any way.
All exchange requests will be processed as refunds. Cannot be returned at this time. If you want to exchange the goods, you need to return the purchased goods to get a refund and place the order again.
Important tips:
- Before you send the returned goods to us, please be sure to double-check whether your returned goods are correct. We are only responsible for the products sold on this site.
Cancel the order
If you cancel within 24 hours after successful purchase and payment, your order will be refunded in full. If you decide to cancel the order, please contact us by email first. If the order has been shipped, we will not accept order cancellation requests.
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- We will arrange a refund for you within 1 working day after receiving your package.
- Cancel the order, we will arrange a refund for you within 1 working day.
--For bank card refunds, it may take 5-10 business days to appear in your account. This delay depends entirely on your credit card company and its intermediaries.
OUR GUARANTEE
✈️ Insured Fast Shipping: Each order includes real-time tracking details and insurance coverage in the unlikely event that a package gets lost or stolen in transit.
👍 Money-Back Guarantee: If your items arrive damaged or become defective within 30 days of normal usage, we will gladly issue a replacement or refund.
📞 24/7 Customer Support: We have a team of live reps ready to help and answer any questions you have within a 24-hour time frame, 7 days a week.
🔒 Safe & Secure Checkouts: We use state-of-the-art SSL Secure encryption to keep your personal and financial information 100% protected.
Shipping Policy
Shipping Policy
Where can we deliver the package to?
we can ship to most countries in the world, covering North America, Europe, Asia, Oceania, and more, over 40 countries & regions.
What shipping methods are offered? And how long does it take to ship?
About delivery time:
Delivery services subject to government restrictions and flight cancellations. This means that the estimated time to receive the package should be 5-10 business days on average. Hope you can understand.
Receipt time = processing time + delivery time
Processing time: 3-8 working days (quality control/picking and sorting/packing...)
Shipping time:
Standard Shipping: 5-7 business days
Fast Shipping: 3-5 business days
How much is the shipping cost?
The price depends on the weight of product, the destination, the shipping method, and other considerations. Detailed pricing information is visible when placing an order. Choose the correct destination, then select the shipping method, to obtain an accurate shipping cost.
Order $0-$35---Shipping fee $9.99
Order over $35---Free shipping
What is customs tax?
Taxes apply for imported goods/services and is regulated by the country law. we is not responsible for any tax charged on its products. The amount of customs taxes are depend on policies and tax rates applied per country. Please contact local customs for clear information.
Important Notes:
1. Certain items are prohibited by some shipping carriers. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it arrives safely. This may require additional shipping time.
2. All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
